CANCELLATION POLICY

Yes, lovelies there are some rules…

Shoreline Glow is a small by appointment only skin care studio, and in order to provide you and others with excellent customer service and access to appointments during peak times, I reserve that time just for you.  Without sufficient notice, I end up turning away other clientele.  When clients are unable to make their scheduled appointments, I am  unable to best service our customers waiting for that spot.  So the following cancellation/no show policy will be applied.   A 24 hours notice enables me to be able to best serve all of my guests. 

 

Your Email Confirmation:

I ask that you print and fill out the paperwork sent to you in your email confirmation before your appointment(s). This will save time and allow me to get to treating you faster.   However, there may still be paperwork for you to fill out on-site, before your treatment, so give yourself ample time to do so.


Cancellation Policy:
For individual appointments, I respectfully request minimum 24 hours notice to cancel or reschedule your appointment. 

Cancellation Fee:

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in my day that could have been filled by another client.  As such, we require 24 hours notice for any cancellations or changes to your appointment.  Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee.   We charge 50% of the services booked.  This will only be charged to customers who repeatedly miss their appointments for cancellations less than 24 hours or 100%  if you fail to give us cancellation notice or are a no show.  To our regular clients we give 1 free pass for this policy per year.  First time clients will be responsible for 100% of the service price, if fail to show to their booked appointment without any notification. You will not be able to book any other appointment until this payment is received in full.    Lastly, if the cancellation is made within an hour of the scheduled service, it is considered a no-show and 100% of the fee from the missed appointment will be required to be paid in full before a new appointment can be made at the studio. 

 

What Is Considered A "No Show" Appointment? - A no show (a missed appointment, an appointment cancelled within an hour of the scheduled service time or arriving more than 10 minutes after your scheduled time) will result in a fee equal to the full charge for the scheduled service.
 

Booking Fee for appointment:
For customers who have missed two or more appointments without notifying the studio (no show) or who are continually unable to adhere to our 24 hour cancellation policy for more than once occurrence, we will require a non-refundable 50% booking fee that can be applicable towards the appointment requested. 

 

PLEASE NOTE: A 50% or 100% cancellation fee WILL be charged  as per guidelines above.


Late Arrivals:
I understand that some things happen outside of your control that make you late to your appointment.  I will do everything I can to accommodate you. However, if you are running more than 10 minutes late I may need to offer you a shorter version of your scheduled service (you are still responsible for the full service amount)  or reschedule your appointment in order to accommodate all of my guests with the full Shoreline Glow experience.  Please let me know as soon as possible that you are running late so I can best accommodate everyone.  If I have to reschedule your appointment, you will be responsible for 50% of the value of the original missed service(s).  

Your Appointment Your Responsibility - As a courtesy, my online booking service sends out email reminder 72 hours prior to your appointment. However, failing to read them OR receive them does not waive YOUR responsibility to arrive for your scheduled service.

Spray Tan Appointments during Prom Season – Shoreline Glow requires all spray tan clients during prom season to provide a $25 booking fee to hold appointments.  An invoice will be sent to the email on file and must be paid via e-transfer within 24hrs of booking your appointment, or the appointment will be cancelled. You are more than welcome to use the booking fee as a partial method of payment upon checkout. The booking fee will be forfeited for a no-show or a cancellation with less than a 24 hour notice. No exceptions.

Spa Services = “No Spectators” - Only one client will be allowed in the treatment room at any given time. This includes all friends, family and children. Significant others are absolutely not allowed in the treatment room during your service at any time.  NO EXCEPTIONS, SO PLEASE DON’T ASK. This is not only for your comfort and privacy, but also so that I can give you my undivided attention. Your guest is always welcome to relax in the Zen Den waiting area while you receive your service.

Children:

Due to the relaxing nature of my services and insurance coverage, unfortunately children will not be able to attend.   I want this to be the most relaxing experience and having to look after a little one defeats the purpose of your visit.   Thank you so much for your understanding. 

Product Return Policy - Unopened products may be returned for a refund within 10 days of purchase.  Opened products may be returned within 10 days of purchase for a spa credit only.

 

Shoreline Glow Gift Certificate Policy – Shoreline Glow gift certificates do not expire, however, guest will be responsible for price difference on the purchased service if the Gift Certificate is used after a year of purchase. If the gift certificate was purchase for a specific amount the above statement doesn’t apply.   Please Note: Gift certificates have no cash value, thus are not redeemable for cash and are non-refundable.

       *******Shoreline Glow reserves the right to refuse service.*******

 

Please understand these policies are not personal, but do affect the livelihood of successfully running an independent, small business. Thank you for your understanding and cooperation and we look forward to seeing you soon!

Contact Us:

​​​​​​​​​​​​​​​​​​​​Text:  519-590-2080

Email Us

 

By Appointment Only

New Location:

100 Highland Rd. W Unit #3

Kitchener, ON N2M 3B5

 

Hours:

Mon 10:00am - 7:00pm
Tue   10:00pm - 8:00pm
Wed  Admin Day
Thu   10:00am - 8:00pm
Fri     9:00am - 5:30pm
Sat    9:00am - 4:00pm

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