CANCELLATION POLICY

Shoreline Glow is a small by appointment only skin care studio, and in order to provide you and others with excellent customer service and access to appointments during peak times, I reserve that time just for you.  Without sufficient notice, I end up turning away other clientele.  When clients are unable to make their scheduled appointments, I am  unable to best service our customers waiting for that spot.  My cancellation policy is flexible.  A 24 hours notice enables me to be able to best serve all of my guests. 

 

Email Confirmation:

I ask that you print and fill out the paperwork sent to you in your email confirmation before your appointment(s). This will save time and allow me to get to treating you faster.  However, there may still be paperwork for you to fill out on-site, before your treatment, so give yourself some time to do so.


Cancellation Policy:
For individual appointments, I respectfully request 24 hours notice to cancel or reschedule your appointment. 

Cancellation Fee:
We charge 50% of the services booked. This will only be charged to customers who repeatedly miss their appointments or fail to give us cancellation notice for long appointments or spa packages. We give 2 free passes for this policy per year.

Credit Card Hold:
For customers who have missed two or more appointments without notifying the studio (no show) or who are continually unable to adhere to our 24 hour cancellation policy for more than once occurrence, we will require a credit card to hold future appointments or a 50% deposit applicable towards the appointment requested. 

 

PLEASE NOTE: A 50% cancellation fee WILL be charged.


Late Arrivals:
I understand that some things happen outside of your control that make you late to your appointment. I will do everything I can to accommodate you. However, if you are running more than 10 minutes late I may need to offer you a shorter service or reschedule your appointment in order to accommodate all of my guests with the full Shoreline Glow experience.  Please let me know as soon as possible that you are running late so I can best accommodate everyone.  If I have to reschedule your appointment, you will be responsible for 50% of the value of the original service(s). 

Appointment Reminders are available!  I offer text reminders for your appointments which are sent out approximately 24 hours before your appointment.  If you'd like to receive these so you can better remember your appointment, when you book online give your correct cell phone number and you will receive our text reminding you of your appointment.

Spa Packages: Due to the nature of these services, I require 48 hour notice to change or cancel your appointment(s).  A credit card or valid gift card number is required to hold your spot.  The card will not be charged at the time of booking.  A cancellation fee will be charged if clients fail to give us proper cancellation notice or are a no show.

Children:

Due to the nature of my services and my insurance coverage, unfortunately children will not be able to attend.   I want this to be the most relaxing experience and having to look after a little one defeats the purpose of your visit.   Thank you so much for your understanding. 

Contact Us:

​​​​​​​​​​​​​​​​​​​​Text:  519-590-2080

Email Us

 

41 Rex Drive

Kitchener, ON N2M 4A1

New Location December 2019

100 Highland Rd. W Unit #3

Kitchener, ON N2M 4A1

 

Hours:

Mon 10:00am - 5:30pm
Tue 1:00pm - 9:00pm
Wed 10:00am - 5:30pm
Thu 11:30am - 9:00pm
Fri  9:00am - 5:30pm
Sat 9:00am - 4:00pm

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