SHORELINE GLOW

🌿 Shoreline Glow Studio Policies

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At Shoreline Glow, your time is sacred—and so is mine. As a solo, by-appointment-only studio, every appointment is customized and reserved just for you. To ensure the highest quality of service and a smooth experience for everyone, please take a moment to review the studio policies below.

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📅 Appointments & Cancellations

Your appointment time is held exclusively for you. A late cancellation or missed appointment means another client misses the chance to receive care, and it impacts the sustainability of this small business.

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• 48 hours’ notice is required to cancel or reschedule.

• Cancellations made less than 48 hours before your appointment will be charged 100% of the booked service.

• Missed appointments or no-shows (including last-minute cancellations and illness-related turn aways) will also be charged 100%.

• All outstanding balances must be paid in full before booking a new appointment.

 

🤒 Illness Policy – Zero Tolerance

If you’re feeling unwell with any cold, flu, respiratory, or measles symptoms, your appointment must be cancelled at least 48 hours in advance.

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Clients who arrive showing signs of illness (including coughing, sneezing, congestion, fever, or rash) will be sent home and charged 100% of the service fee. This is non-negotiable and strictly enforced to protect the wellbeing of all clients and your provider.

 

🔁 Rebooking After Policy Violations

Clients who:

• No-show once, or

• Violate the 48-hour cancellation policy more than once

will be required to pay a non-refundable 50% booking fee for future appointments. This amount will be applied to your service but is forfeited if the policy is violated again.

 

⏰ Late Arrivals

Please arrive on time. If you arrive more than 15 minutes late:

• Your service may be shortened, and the full fee still applies, or

• The appointment may be rescheduled, and 50% of the service fee will be charged.

Always notify me if you're running late so I can do my best to accommodate you.

 

📬 Appointment Reminders

As a courtesy, Shoreline Glow provides:

• Email confirmation at the time of booking

• Email reminders 48 and 18 hours prior to your appointment

• Occasional text reminders

 

Please note: Failure to receive or read reminders does not waive your responsibility to show up or follow the cancellation policy.

 

✨ Prom Season Spray Tan Policy

All spray tan bookings during prom season require a $25 non-refundable booking fee, payable via e-transfer within 24 hours of booking.

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• This fee will be applied to your spray tan at checkout.

• Cancellations made with less than 24 hours’ notice, or no-shows, will forfeit the fee.

• No exceptions.

 

🚷 No Spectators

To maintain privacy and provide my full attention to each guest:

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• Only the person receiving the service is permitted in the treatment room.

• Friends, partners, and children are not allowed in the treatment area.

• Your guest is welcome to wait in the Zen Den during your appointment.

 

👶 Children

Due to the relaxing nature of services and insurance guidelines, children are not permitted in the studio during appointments. Please arrange for childcare in advance so you can enjoy your visit fully.

 

🔄 Product Returns

• Full refund available within 15 days for unopened products with a receipt.

• After 15 days: store credit only (unopened, with receipt).

• No returns accepted without a receipt or for opened items.

 

🎁 Gift Certificates

• No expiration.

• If used more than 12 months after purchase, guests are responsible for any price difference on services.

• Gift certificates purchased for a dollar amount are exempt from price adjustments.

• All gift certificates are non-refundable and not redeemable for cash.

 

🛑 Right to Refuse Service

Shoreline Glow reserves the right to refuse service to any individual who disrespects studio policies, compromises the safe space, or fails to uphold community wellness.

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Thank you for your understanding and cooperation. These policies are in place to protect the energy, time, and sacred space we share. I look forward to welcoming you to a peaceful, professional, and radiant experience at Shoreline Glow.

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Paty C. 

Owner - Esthetician