Yes, lovelies there are some rules…
Shoreline Glow is a small by appointment only skin care studio, and in order to provide you and others with excellent customer service and access to appointments during peak times, I reserve that time just for you. Without sufficient notice, I end up turning away other clientele. When clients are unable to make their scheduled appointments, I am unable to best service our customers waiting for that spot. So the following cancellation/no show policy will be applied. A 24 hours notice enables me to be able to best serve all of my guests. Due to Covid-19 I will be more flexible with my cancellation policies but please keep in mind that now with the Covid-19 guidelines a lot of time is reserved just for you and it will significantly impact the sustainability of my studio if I can't fill up my schedule with less than 24 hours notice or no shows.
Your Email Confirmation:
I ask that you print and fill out the paperwork sent to you in your email confirmation before your appointment(s). This will save time and allow me to get to treating you faster. However, there may still be paperwork for you to fill out on-site, before your treatment, so give yourself ample time to do so.
For individual appointments, I respectfully request minimum 48 hours notice to cancel or reschedule your appointment. If you are experiencing any Illness type symptoms please notify me right away. My 48 hours rescheduling fee policy below due to illness will be waived if re-scheduled within 3 weeks. No show appointments regardless of the circumstance will be subject to my regular studio policy listed below. Please be respectful of the time I have exclusively booked and prepared for your service. Thank you.
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in my day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice, or miss their appointment, will be charged a cancellation fee. We charge 100% of the services booked. Clients are responsible for 100% of the service price, if fail to show to their booked appointment without any notification. You will not be able to book any other appointment until this payment is received in full. Lastly, if the cancellation is made within an hour of the scheduled service, it is considered a no-show and 100% of the fee from the missed appointment will be required to be paid in full before a new appointment can be made at the studio.
What Is Considered A "No Show" Appointment? - A no show (a missed appointment, an appointment cancelled within 1 hour of the scheduled service time or appointment being canceled by your service provider due to failure to complete the Covid-19 Screening Form before 11am on the day of your scheduled appointment, or arriving more than 15 minutes after your scheduled time) will result in a fee equal to the full charge for the scheduled service.
Booking Fee for appointment:
For customers who have missed one appointment without notifying the studio (no show) or who are continually unable to adhere to our 48 hour cancellation policy for more than once occurrence, I will require a non-refundable 50% booking fee that can be applicable towards the appointment requested.
PLEASE NOTE: A 100% cancellation fee WILL be charged as per guidelines above.
I understand that some things happen outside of your control that make you late to your appointment. I will do everything I can to accommodate you. However, if you are running more than 15 minutes late I may need to offer you a shorter version of your scheduled service (you are still responsible for the full service amount) or reschedule your appointment in order to accommodate all of my guests with the full Shoreline Glow experience. Please let me know as soon as possible that you are running late so I can best accommodate everyone. If I have to reschedule your appointment, you will be responsible for 50% of the value of the original missed service(s).
Your Appointment Your Responsibility - As a courtesy, my online booking service sends out 2 email reminders 48 &18 hours prior to your appointment and a an occasional text reminder. However, failing to read them OR receive them does not waive YOUR responsibility to arrive for your scheduled service.
Email Reminder for Covid-19 Screening:
The day before your appointment you will receive and email with a link for you to complete my Covid-19 Screening Form. This form MUST be received by me not later than 11AM on the day of your appointment in order for me to honor your reserved time. Failure to complete this form by 11am , will result in your appointment being cancelled and you will be responsible for 100% of the total amount due from your scheduled appointment(s). I do tend to send a text reminder as a courtesy before 11am as courtesy to inform you of pending cancellation of your service. If not response to that either, will automatically cancel your appointment and client will not be able to book another appointment at the studio until the full balance of the appointment missed is paid. Failure to complete this form, resulting in cancelation of your appointment is considered a NO SHOW appointment as per studio policies.
Spray Tan Appointments during Prom Season – Shoreline Glow requires all spray tan clients during prom season to provide a $25 booking fee to hold appointments. An invoice will be sent to the email on file and must be paid via e-transfer within 24hrs of booking your appointment, or the appointment will be cancelled. You are more than welcome to use the booking fee as a partial method of payment upon checkout. The booking fee will be forfeited for a no-show or a cancellation with less than a 24 hour notice. No exceptions.
Spa Services = “No Spectators” - Only one client will be allowed in the treatment room at any given time. This includes all friends, family and children. Significant others are absolutely not allowed in the treatment room during your service at any time. NO EXCEPTIONS, SO PLEASE DON’T ASK. This is not only for your comfort and privacy, but also so that I can give you my undivided attention. Your guest is always welcome to relax in the Zen Den waiting area while you receive your service.
Due to the relaxing nature of my services and insurance coverage, unfortunately children will not be able to attend. I want this to be the most relaxing experience and having to look after a little one defeats the purpose of your visit. Thank you so much for your understanding.
Product Return Policy - Full return with receipt of purchase and unopened product within 15 days. After 15 days with receipt of purchase and unopened product only store credit will be given.
Shoreline Glow Gift Certificate Policy – Shoreline Glow gift certificates do not expire, however, guest will be responsible for price difference on the purchased service if the Gift Certificate is used after a year of purchase. If the gift certificate was purchased for a specific dollar amount the above statement doesn’t apply. Please Note: Gift certificates have no cash value, thus are not redeemable for cash and are non-refundable.
*******Shoreline Glow reserves the right to refuse service.*******
Please understand these policies are not personal, but do affect the livelihood of successfully running an independent, small business. Thank you for your understanding and cooperation and we look forward to seeing you soon!